“Communication breakdowns happen so often and so quickly that it’s best to start with the assumption that they’re going to happen at some point and plan accordingly.” That advice comes from Doug Sundheim in his book Taking Smart Risks: How Sharp Leaders Win When Stakes are High. (we looked at questions you could ask after you’ve said something… Read More »
According to the new book Focus: Use Different Ways of Seeing the World for Success and Influence some people are red lights — prevention-focused, want to minimize loss, feel secure, and avoid failure. Others are green lights–promotion-focused and want to maximize gains, feel nurtured, and take chances (even if it means making a mistake.) Red lights aren’t better… Read More »
We’ve written before about using employee agreements to clarify expectations between the practice and the dental team. So we were interested when we read on The Build Network about a corporate strategist who developed a one-page user’s manual to help his new employees understand how to work with him effectively. Check out the original post for a series… Read More »
“As soon as something becomes clear to us, we have a tendency to think that it’s just as clear to everyone else too, so we don’t put much time into communicating about it.” That observation comes from Doug Sundheim in his book Taking Smart Risks: How Sharp Leaders Win When Stakes are High. Sundheim outlines four clarifying questions… Read More »
It was great hanging out with everyone at the 27th New Dentist Conference this past weekend. Every year the attendees tell us how much they value the connections they make with one another at the conference. How do you follow up with a great connection, whether you meet at the New Dentist Conference, the 2013 ADA Annual Session… Read More »
The August 2013 issue of ADA New Dentist News (ADA new dentist members, look for your copy wrapped around the Aug 19 issue of ADA News) features a story on working with an attorney. Two ADA members who are both licensed dentists and licensed attorneys spoke about how dentists can work effectively with lawyers. We weren’t able to… Read More »