Practice success guidelines look at keeping patients happy

By | April 28, 2016

What factors into a patient’s decision to return to the same practice? What makes a dental visit a positive experience, even if treatment or care involves discomfort?

Center for Professional SuccessTo help answer these questions and others dentists may have as they navigate practice management challenges, the ADA Center for Professional Success in 2015 launched its Guidelines for Practice Success.

This online, members-only benefit features ethically-based, voluntary practice management guidelines that can help dentists and their practices succeed.

The first module, highlighting patient management, includes information about where dentists can learn how to handle a patient’s first visit; tips on designing a reception area and decorating an office; and how to create cancellation policies and handle specialty referrals.

Future modules, with anticipated launches later this year and in 2017, are expected to cover finances, the dental team, marketing, regulatory environment and technology.

The ADA Council on Dental Practice, with input from dental practice management consultants and experts, developed these guidelines.

Members can access this resource using their member login at

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