Category Archives: Dental Team

Building Trust with a New Patient

The 28th New Dentist Conference is in full swing right now in Kansas City, Missouri. A number of CE programs are taking place right now, including Take This Job and Love It! presented by Dr. Mark Hyman. Earlier this year Dr. Hyman spoke with ADA New Dentist News about people skills new dentists can use in the practice.… Read More »

What to do when Delegating Goes Wrong

When we talk with new dentists, one challenge comes up frequently — the difficulty in getting comfortable with delegating. But whether you own a practice or work for one, there is simply no way to do it all yourself. Over at the HBR blog, Elizabeth Grace Saunders has a series of suggestions for how to delegate effectively. Here’s… Read More »

Create a User’s Manual about Yourself for your Team

We’ve written before about using employee agreements to clarify expectations between the practice and the dental team. So we were interested when we read on The Build Network about a corporate strategist who developed a one-page user’s manual to help his new employees understand how to work with him effectively. Check out the original post for a series… Read More »

Negative Feedback and the Performance Review

It’s December and for many organizations, that means performance reviews and appraisals. If you are the boss, this might be the time of year when you provide feedback to your team. And if you are an employee, this might be the time when you are on the receiving end of an evaluation. Over at the Fast Company blog,… Read More »

Developing a Written Employee Agreement

If you are the owner of a dental practice, you might already have an employee agreement for use in clarifying expectations between the practice and the dental team. If you don’t have an agreement in place, consider Preparing Written Employee Agreements. As the title suggests this brief document is not a substitute for legal advice, but it is… Read More »

Protecting Against Embezzlement

Embezzlement is different from ordinary stealing. An embezzler, by definition, is someone you trust, such as an office manager or a valued employee. A 2007 study by the ADA found 17.5% of the surveyed dentists reported that they were aware their primary practices had been embezzled. The ADA publication Protecting Your Dental Office from Fraud and Embezzlement contains… Read More »