Building Trust with a New Patient
The 28th New Dentist Conference is in full swing right now in Kansas City, Missouri. A number of CE programs are taking place right now, including Take This Job and Love It! presented by Dr. Mark Hyman.
Earlier this year Dr. Hyman spoke with ADA New Dentist News about people skills new dentists can use in the practice. Here’s one suggestion that stood out for us:
“Dentists don’t do themselves any favors by spending the first moments with a new patient asking about insurance coverage,” Dr. Hyman observes. Instead Dr. Hyman thanks the patient for choosing his practice, and asks about the patient’s goals for her smile, her teeth and her health. And, unless the patient is new to the community, he asks why she is no longer seeing her previous dentist.
“The answer might be, ‘He was always pushing me to get a crown.’ So I would reply, ‘do you think you need a crown?’ And I would follow with, ‘as I examine your mouth, if I find evidence of dental disease, do I have your permission to tell you?’ And that takes it out of the realm where I’m the expert here to diagnose and deliver bad news. My approach builds trust because it puts us on the same team working towards the same goals. Once you have truly heard the patient’s goals, the more quickly you can build trust.
You can find more of Dr. Hyman’s tips from ADA New Dentist News here.
Dr. Hyman will be presenting Drill ‘Em, Fill “Em and Thrill ‘Em in one of the courses offered in the New Dentist Track of CE options at ADA 2014. New dentists (those who graduated from dental school in 2005 or later) receive a 20% discount off of the fee courses that focus on a mixture of business, ergonomic and clinical topics that have been curated by new dentists.
See the entire new dentist track and register for courses here.