After buying some gourmet foods from an Ann Arbor mail-order deli, he got an email survey that consisted of a single question:
How Likely are you to Recommend (this mail order company) to a friend or colleague?
0 = Not a Chance
10 = In a Heartbeat
Considering how challenging it can be to get feedback, it’s easy to see the appeal of such a simple survey, although it’s less clear how useful the results might be.
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How do you find out what your patients think about the job you and your team are doing? Leave your answer in the comments.