Marketing the dental practice: Know the rules
Marketing your dental practice is key to attracting new patients but it’s also important to do so ethically and to follow the law.
“The key is to be informed,” said Dr. Kevin Sessa, chair of the ADA Council on Dental Practice. “When you know the rules, you are better equipped to avoid breaking them. As dentists and small business owners, we’re all looking for ways to attract new patients and to retain our existing ones. Marketing your practice is a great way to do that but it’s important to do so in a legal and ethical way.”
The ADA has several resources that can help new and veteran dentists understand not only the basics of marketing and advertising but how to promote their practices within the law. One such publication, “Advertising Basics for Dentists and Dental Associations: A Guide to Federal and State Rules and Standards,” is an overview of federal and advertising-related laws and regulations.
It’s also a primer that includes links to useful electronic resources; discusses state advertising regulations; and also has a section on codes of ethics in dentistry.
Members can read the online publication here. The publication emphasizes that while dentists can advertise their practice, they shouldn’t solicit patients in any form of communication that’s false or misleading. Dentists can find additional legal and ethical resources on ADA.org.
“Truthful, nondeceptive advertising of a dentist’s qualifications, services or facilities can help patients make informed choices about practitioners and services,” according to the publication. “On the other hand, advertising that is false or misleading harms patients by making it more difficult and costly for them to make informed choices.”
Knowing the basics of advertising laws also helps dentists know when to seek legal advice. Those with more questions or who need clarification can contact the ADA Division of Legal Affairs at firstname.lastname@example.org.
The ADA also offers “Internal Marketing: The Key to Dental Practice Success,” through its ADA Catalog. Chapters discuss cultivating referrals, developing practice newsletters and websites and utilizing social networking profitably and responsibly.
The 122-page book (P080) costs $49.95 for members and 74.95 for nonmembers; the e-book (P080D) is $39.95 for members and $59.95 for nonmembers; and the print and e-book bundle is $59.95 for members and $84.95 for nonmembers. All can be purchased on ADACatalog.org.
Stay tuned for The ADA Practical Guide to Internet Marketing, coming in January.