Category Archives: Communicating

Giving Instructions Without Being Rude or Wimpy

Asking others to do something feels tricky sometimes. It can be easier when there is a clear line of authority, such as when you are the owner and you are addressing an employee, but what about a situation where you might work with a dental team member without being the boss? Or when you are asking someone who… Read More »

Responding to Patient Comments Online

Social media provides a way for you to interact with patients, and it also provides patients with an outlet to comment on the services they receive. The ADA Practical Guide to Social Media Planning recommends that you monitor any conversation online and aim to respond to comments when appropriate, remembering that not every comment requires a response. From… Read More »