Recently, ADA News ran a story about fake companies posing as an online Yellow Pages service that have been targeting businesses, including dentists, and saying they owe money for an Internet phone book listing. The scammers then start sending urgent-sounding invoices for hundreds of dollars, threatening to turn the unpaid bill over to a collection agency if the business owner doesn’t pay. You can read more about this scam at the Federal Trade Commission (FTC) website.
Small businesses, such as dental practices, can be easy targets for fraud. The ADA legal department has created the resource How to Avoid Becoming a Victim of a Sales Scam to help you recognize these scams and avoid being victimized.
One suggestion — provide your staff with a script to handle high-pressure sales calls:
For example, “I’m not authorized to answer any questions regarding supply orders. I’ll transfer you to our [unnamed] Purchasing Manager.” You should also train employees on how to end calls if the employee designated to make purchases is not available to intercept the phone call. This may help nervous employees follow protocol and avoid being pressured into giving out too much information.
Prohibit unauthorized employees from giving out any information about office equipment or supplies over the phone.
You’ll find more tips, including suggestions for what to do if you think you’ve been the victim of fraud, here.