The ADA Center for Professional Success has an article about minimizing cancelled appointments that includes:
- What to say (and avoid saying) when leaving a reminder on a patient’s voicemail
- How to handle changes to dates or times
- Providing a constructive response when a patient has changed his mind about treatment
The ADA Center for Professional Success is a member-only resource. While you are there, check out the other resources including Be a Great Boss, Checklist for Terminating an Employee and Using Flexible Benefit Plans in your Practice.