The ADA Center for Professional SuccessCanceled appointments are part of operating a dental practice, but they can be managed to minimize their effect on your bottom line.

The ADA Center for Professional Success has an article about minimizing cancelled appointments that includes:

  • What to say (and avoid saying) when leaving a reminder on a patient’s voicemail
  • How to handle changes to dates or times
  • Providing a constructive response when a patient has changed his mind about treatment

The ADA Center for Professional Success is a member-only resource. While you are there, check out the other resources including Be a Great Boss, Checklist for Terminating an Employee and Using Flexible Benefit Plans in your Practice.